In the very early stages, financial institutions had personal connections with their customers to help them assist in decision-making- without the aid of Artificial Intelligence (AI).
With the rise of technology in the Digital Age – questions arising as to whether technology will bring back the human connection or if it will rather mar growth hacks for Fintech companies. Ovamba believes that scaling solutions for African enterprises will always need a blend of tech and people.
Artificial Intelligence, however, improves results by applying methods derived from aspects of Human Intelligence at a beyond human scale and has allowed computers to crunch huge varied, diverse and deep datasets than ever before. AI can process the huge amount of information about customers, which when compared can result in products and services solicited by customers. As a result, Ovamba’s automated Virtual Financial Assistants predict analysis in financial services by calculating credit scores and helping to prevent bad loans as well as digital/wealth management advisory services.